Symphony Unified Communications Recording for Contact Centres
Providing unified communications recording and analysis across the industry.
A Unified Approach
Our complete, Unified Communications Recording platform, Symphony 7, provides the robust solution you need for your present and future recording and training needs. With over twenty years experience of capturing and analysing many millions of vital communications for both private and public sector organisations, you can trust Symphony to help you attain full compliance and deliver increased business efficiency - and because Symphony is built on open architecture technologies, you can be sure it will grow and adapt with your business needs.
Record All Calls and Electronic Communications
Symphony 7 seamlessly records all calls and electronic communications, whilst it's integrated, single-point management system enables you to quickly search and analyse multiple communications channels, including:
- Fixed Line (TDM), mobile and VoIP telephony
- Screen data
- Supports end-to-end case reconstruction from first call to resolution
- Multi-room ambient audio and video
Supports Telephony of All Types
- VoIP, Analogue and Digital recording for all major switch manufacturers
- All types of PSTN lines (Analogue, ISDN2e, ISDN30, E1/T1, SIP Trunks)
- Supports DASS2, QSIG, DPNSS and EuroISDN and CASS
- Mobile phone calls
- Mix TDM, VoIP and Mobile within the same system
PCI DSS Compliant
Symphony can help organisations meet their PCI DSS compliance and risk management obligations. In addition, because its built on open architecture technologies, Symphony 7 will adapt with evolving compliance requirements to help keep your business one step ahead of the regulatory curve.
Evidential Grade with Lightning Fast Data Retrieval
All Symphony recordings are of evidential grade. Coupled with lightning fast data retrieval, Symphony delivers some of the most powerful solutions available on the market today. Audio Search technology analyses and searches vast quantities of data for spoken phrases and key-words across all voice communications channels at the touch of a button - and Symphony's uncompromised audio quality means that integration with emerging Voice Analysis Technologies is guaranteed for the years ahead.
Cost Effective Single Solution with tangible ROI
Improve staff performance using Symphony 7's powerful built in Quality Management and Analysis capabilities. Review calls to define and focus staff training needs; monitor staff progress and compare performance using powerfully inciteful reports; leverage data to optimise processes, improve services and increase first-call resolution - these are just some of the benefits that will see Symphony 7 quickly pay for itself!
Fully Integrated Quality Management and Reporting
Symphony's powerful but easy to use post-call analysis and reporting facilities include:
- Customisable score sheets with Question and Answer weighting
- Built-in score sheet tips to establish a standardised scoring methodology
- Extensive reports generated by selectable trends at each organisational level
- Different campaigns can be set up to cater for multiple clients with different or shared score sheets for each campaign
Security Brings Peace of Mind
Our storage is secure and heavily audited to give you total peace of mind. This is why Symphony technology is entrusted to provide evidential recording by many organisations around the world.
Open, Scalable and Flexible
Symphony's modular system allows it to scale fully with your requirements and evolving business needs. Because it's built on open architecture technologies, Symphony can integrate with best-of- breed solutions that will keep you one step ahead of the competition and avoid the problems caused by vendor lock-in. Our unique Symphony Flex license model means that you'll never pay for more capacity than you actually need.
At Weston Digital Technologies, we understand how important your time is. Our team of dedicated Project Managers have years of experience to ensure a quick and easy implementation with a minimum of disruption to your workflows - and once installed, Symphony 7's clean and intuitive interface means that your staff will require a minimum of training.