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Aspire QMS™

CONTACT CENTRES have high operational costs and represent significant sums in terms of capital investment. Getting the very best value means managing them effectively and continuously improving performance.

THAT's WHY WE'VE DEVELOPED ASPIRE QMS™, an integrated quality management and reporting solution for contact centres and similar environments. Aspire QMS™ integrates seamlessly with the underlying SYMPHONY™ platform and offers extensive facilities for post-call analysis and reporting. It provides everything a contact centre needs to meet its quality objectives and establish best practice for call handling.


AGENTS' INTERACTIONS are automatically recorded and can be monitored from a PC workstation - either when they have been completed or in real-time as the calls actually happen. Aspire QMS™ uses a browser-based interface allowing scoresheets to be created and tailored to suit the needs of a wide range of organisations. Multiple scoresheets can even share sections, this simplifies scoresheet creation and allows comparisons of the same sections across different campaigns. Once created, the scoresheets make analysing a call as simple as filling in an online survey.

ASPIRE QMS™ PROVIDES FLEXIBLE REPORTS which help organisations to consistently and objectively measure their agents' performance, encouraging continuous improvement over time.