Symmetry Brochure
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INTEGRATION is supported through NetStore Gateway™, Symmetry™, CTI Connectors and SDKs.

NETSTORE GATEWAY™ although, a data acqusition component integrates with a customer's data storage systems. It enables recordings to be stored on the LAN either for resilience or increased on-line capacity. It typically runs on the central SYMPHONY™ hardware platform, but where a distributed architecture is required, it can operate as a completely separate component.

Providing scalable on-line storage and archival facilities, NetStore Gateway™ is completely invisible to ordinary users who simply continue to use Personal Assistant™ for all playback tasks as usual. NetStore Gateway™ offers the compelling business benefit of extending available storage capacity so that it is limited only by the availability of network-attached resources, rather than the capacity of the storage media resident on the local recorder.

SYMMETRY™ is a powerful but easy-to-use database integration component that enables customer data residing within independent application databases to be easily integrated with SYMPHONY™. Symmetry™ is bi-directional allowing SYMPHONY™ to publish data to the customers database system in real-time, and allowing the customer to provide additional information in the SYMPHONY™ call record. This data becomes immediately searchable through Personal Assistant™. Using Symmetry™ our customers are creating some truly innovative applications. For example, one client has integrated its salesforce automation systems with SYMPHONY™ enabling a copy of the telesales phone call establishing an appointment to be sent to the sales representative who will actually make the initial visit.

CTI CONNECTORS provide flexible integration between SYMPHONY™ components and third-party systems from the major switch and ACD manufacturers. This allows call and customer-specific information to be stored in the call-record database - for example, a customer might decide that their workflow required the storage of Agent ID, skill set and customer account code alongside the recorded data. CTI Connectors can be configured to support hot-desking and provide integration at three levels: full host CTI integration, integration through the client desktop, or integration via a lightweight standalone client application. Large CRM systems at contact centres often employ CTI in this way.


SYMPHONY™ SDKs allow the advanced capabilities of the whole product range to be built into third-party applications with ease. SDKs are available for;